Return & Refunds

Return and Refund Policy

At Caelum Hikes, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

• Returns are accepted only for defective or incorrect items.
• You must request a return within 7 days of receiving the product.
• The item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase is required to process a return.

2. How to Initiate a Return

• To request a return, email us at [email protected] with your order details and reason for return.
• Our team will review your request and provide further instructions.
• Customers are responsible for returning the product to our designated address.

3. Refund Process

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days after receiving the item.
• Refunds will be issued via cash.

4. Non-Returnable Items

• Used, damaged, or altered products are not eligible for return.
• Personalized or customized items cannot be returned unless defective.

5. Exchanges

• We do not offer direct exchanges. If you need a different item, you must return the original product and place a new order.

6. Cancellations

• Orders can be cancelled before shipment by contacting us at [email protected].
• Once shipped, cancellations are not possible.

7. Contact Us
For any questions regarding our return and refund policy, please email us at [email protected].

By purchasing from Caelum Hikes, you agree to this Return and Refund Policy.